Shipping & returns

Shipping Information

All free shipping items take 5 to 7 days to be delivered. Please note, a 24 hours processing time may require and it varies based on time of order approval and inventory availability. Some delays may occur due to unforeseen COVID-19 related conditions and carrier limitations. Thank you for your patience and understanding.

Return Policy/14 Days Money Back Guarantee 

Cooler Master takes great pride in the quality of the products that we sell and, as a direct result, offers a 14-day money back guarantee on all Cooler Master products still in its/their original sealed packaging.

There are some rules, however:

• The customer is required to take care of any shipping and handling fees. These fees are non-refundable by Cooler Master. This naturally excludes items shipped incorrectly by Cooler Master.
• A fifteen percent (15%) restocking fee will be deducted from your refund or credit for all returned product that has been opened and used. 
• Refunds will only be issued once the product has been received and successfully tested by Cooler Master.
• To return merchandise please contact us within 14 days of receiving your order, and include your order number and reason for return.
• When returning merchandise to Cooler Master, products should be in its/their original packaging, in as-new condition along with all documentation that were included in the original shipment.
• The terms and conditions of each nation could be different, recommend customer to raise your question in Fanzone for Cooler Master best service.